Alternative Dispute Resolution

In the event of a dispute, the consumer may use a Consumer Dispute Resolution body:

Centro de Arbitragem de Conflitos de Consumo de Lisboa:
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral:
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo):
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra:
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve:
Centro de Informação de Consumo e Arbitragem do Porto:
Mais informações em Portal do Consumidor:

Privacy Statements

Privacy Policy

Janela Digital is committed to protect the privacy of its customers and users of the different websites that we run, and in this context we have prepared this Privacy Policy notice explaining our privacy practices and the options available for how your information is collected and used.

I. What type of personal information is collected? May be requested personally identifiable information when there is a request for a service, newsletter ubscription, access to areas with mandatory registration or conducting other activities on the website. There is no obligation to provide personal information, however if you do not provide the requested personal information you may not be able to complete the subscription services or obtain available download materials. When visiting our websites, we colect information such as IP address, domain name, etc. This information as well as the data provided will allow us to better customize the following visits of our users.

II. How is the collected information used? These are used in the following ways: 1. Provide information about new products or services, product updates, commercial newsletters, informative emails and research on future products or upgrades; 2. Provision of special offers that may be of interest to you; 3. Relevant Content created specifically for that user; 4. Barometer creation and improvement of products and services that meet the user's needs; 5. Downloads or informational materials, gain access to services or participation in other activities chosen by the user; 6. Quickly find services or information about important products for you.

III. How is my personal information protected? In order to ensure the security of your personal information, we have established a series of security measures and various levels of protection. Your personal information is stored on secure networks that are only accessed by a limited number of persons holding special access rights and undertake to respect and maintain the confidential nature of such information. Despite these measures, whenever you provide personal information on the Internet there is always a risk that they may be intercepted and used by third parties outside of our control. Although we make every effort to protect your personal information and privacy, we can not fully guarantee the security of information you make available over the Internet.

IV. Who has access to my personal information and to what extent? Your personal information is not sold or rented to third parties. From time to time, we come into contact on behalf of a business partner about a particular offer that may be of interest to you. In addition to the companies of the Janela Digital group and for the purposes described above, we do not sell, exchange or transfer to third parties your personal information, in any form. You may at any time choose not to allow the sharing of your personal information with third parties. Such a request can be made through our website in the contact section or simply by addressing an e-mail.

V. Links In order to improve the services offered, we may include links to partner websites. Each website has its own privacy statements, so a reading thereof during use is recommended.

VI. Cookies Our websites use cookies. A cookie is a unique text file that a website sends to your browser software and enables a website to tailor information presented to you based on your browsing preferences. We may use cookies to personalize your pages or to "remember" you when you register products or services. If you do not want us to install cookies in your browser, you can set to reject cookies. Rejecting cookies will affect your ability to use some of the services on our website. Cookies are also used for screening visits to our websites. The information gathered in this way help us to optimize the content of websites, navigation and server performance.

VII. Options and cancellation We offer different ways for you to ask not to send you additional information. To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any correction.

VIII. Changes to the privacy policy These policies can be changed either due to changes in legislation or to cover new developments of the Internet itself. Therefore, we reserve the right to make any changes in this direction and request that you visit this page regularly, as these changes may affect you as a visitor to our website.

IX. Contact For any questions regarding this privacy policy and privacy aspects of our products and services, or to make a complaint, please contact: Janela Digital Phone: + 351 262 840 464 | E-Mail: comunicaçã

X. Who administers the personal information? Both our websites and the information collected are administered and controlled by Janela Digital. Janela Digital has its own server infrastructure located in mainland Portugal. We offer sufficient guarantees regarding the protection of your personal information being the same administered in accordance with the current legislation on the protection of personal information, as well as this privacy policy.